USU Consulting GmbH

Our consulting-service packages

get service management consists of distinct yet well coordinated consulting-service packages. Each package can be applied individually in a precise, targeted manner:

get strategy is our method of analyzing customer requirements and business processes and then comparing them to the IT services currently available. The result is a roadmap for improvement.

get portfolio is our central element for achieving effective IT governance; it is the basis for structuring and implementing the ITSM strategy.

get dependency is our method for determining the dependencies within a business process or an IT service, all the way down to the component level of an IT infrastructure.

get finance is our method of identifying the actual costs of services and allocating them to business units in a usage-based manner.

get sourcing is our method of developing decision-making models for service operations as well as for integrated control of service chains with external partners.

get operation is our module for implementing, checking and monitoring as well as restructuring operational processes.

get asset & license is our method of managing and optimizing the IT hardware and software assets within an organization over their entire service life cycles.

get foundation is our method of communicating ITIL®-compliant service management expertise. USU Consulting has been officially accredited by "TÜV Süd", a major German certification organization, as a provider of ITIL® V3 foundation courses.

get compliance is our method of guiding IT organizations to achieving successful certification according ISO/IEC 2000, the international standard for IT service management.

get information is our method of providing a central IT management cockpit or hub that allows convenient merging and correlation of IT and business information and control of IT operations.